YAS-109 What should I do when no audio outputs from TV?

Last Update: 19-11-2019

YAS-109 No audio from TV.

Connected via HDMI (ARC):

Steps

1. Factory reset sound bar.
   * On the YAS-109 the factory reset (initialize) is done using the buttons on the unit itself, not the remote.
      a. Power the unit OFF.
      b. Press and hold the [VOLUME+] and [POWER] buttons until all the light flash on the unit. The Alexa indicator will not flash.
   
   * This will reset the sound bar.
2. Verify Input Selection and volume:
   Sound bar should be set to TV Input.
3. Verify Connection:
   ARC connection of sound bar needs to be connected to ARC connection on TV.
   *On the back of the TV one of the HDMI connection may be labeled ‘ARC’.
4. Check TV settings:
   Disable and enable HDMI Control (CEC Control) and ARC setting in setup menu of TV.
5. Unplug the AC power of the TV and sound bar.
   Reconnect and then test again.

Connected via optical:

Check the blow one by one.

1. Verify Input Selection and volume:
   Sound bar should be set to TV Input.
2. Verify Connection:
   Optical output of TV needs to be connected to optical input on sound bar. Also, check the end of the optical cable for red light.
3. Check TV settings:
   Check/enable optical output in setup menu of TV. Often the internal TV speakers need to be turned off/disabled.
4. Factory reset sound bar.
   After the factory reset, check 1.~3. again.

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