Musical Instruments Warranty

     
     

• Warranty Period •

 
All warranties are limited in duration to the applicable period of time set forth by product category. Select a category to determine a product’s applicable warranty period:
Keyboard & Synthesizer small right arrow Piano small right arrow Music Production Tools small right arrow Drum small right arrow Brass & Woodwinds small right arrow Professional Audio small right arrow Guitar small right arrow Concert & Marching Percussion small right arrow Electronic Entertainment small right arrow Accessories small right arrow Strings small right arrow
 
 


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• Limited Warranty •

 
Yamaha Canada Music Ltd. warrants to the original purchaser of its audio products that such products are free from defects in workmanship and materials as follows:

Thank you for selecting a YAMAHA product. YAMAHA products are designed and manufactured to provide a high level of defect-free performance. Yamaha Canada Music Ltd. (“YAMAHA”) is proud of the experience and craftsmanship that goes into every YAMAHA product. YAMAHA sells its products through a network of reputable, specially authorized dealers and is pleased to offer you, the Original Owner, the following Limited Warranty, which applies only to products that have been (1) directly purchased from YAMAHA’s authorized dealer in the ten provinces and three territories of Canada (the “Warranted Area”) and (2) used exclusively in the Warranted Area.

YAMAHA suggests that you read the Limited Warranty thoroughly, and invites you to contact your authorized YAMAHA dealer or YAMAHA’s Musical Instrument (MI) Service Department if you have any questions.

COVERAGE: YAMAHA will, at its option, repair or replace the product covered by this warranty if it becomes defective, malfunctions or otherwise fails to conform with this warranty under normal use and service during the term of this warranty, without charge for labour or materials. Repairs may be performed using new or refurbished parts that meet or exceed YAMAHA specifications for new parts. If YAMAHA elects to replace the product, the replacement may be a reconditioned unit.

This warranty does not cover (a) damage, deterioration or malfunctions resulting from accident, negligence, misuse, abuse, improper installation or operation, or failure to follow instructions according to the Owner’s Manual for this product; any shipment of the product (claims must be presented to the carrier); repair or attempted repair by anyone other than YAMAHA or an authorized YAMAHA Service Centre;(b) any instrument or unit which has been altered or on which the serial number has been defaced, modified or removed; (c) normal wear, battery replacement and any periodic maintenance; (d) deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity; (e) springs, pads, and felt parts of woodwind instruments; (f) strings, pegs, bow hair and tail adjuster of stringed instruments; (g) strings, frets, finish, fingerboard on guitars and basses; (h) drum heads, improper installation of heads including the use of high-tension heads or over-tensioning of heads on standard tension drums (i) damages attributable to power line surge or related electrical abnormalities, lightening damage or acts of nature; or (j) RFE/EMI (interference/noise) caused by improper grounding or the improper use of either certified or uncertified equipment, if applicable. Any evidence of alteration, erasing or forgery of proof-of-purchase documents will cause this warranty to be void.

This warranty covers only the Original Owner and is not transferable, to the exclusion of Acoustic Pianos and select Professional Audio Speakers. This warranty will cover secondary acoustic piano owners within the original warranty period and with the original proof of purchase. This warranty may cover select secondary professional audio speaker owners where explicitly noted on the warranty period statement pertaining to those individual products.

IN ORDER TO OBTAIN WARRANTY SERVICE: Warranty service will only be provided for defective products within the Warranted Area.

Contact your local authorized YAMAHA dealer who will advise you of the procedures to be followed.

 If this is not successful, contact YAMAHA directly. YAMAHA may request that you send the defective product to a local authorized YAMAHA service centre or authorize return of the defective product to YAMAHA for repair. If you are uncertain as to whether a dealer has been authorized by YAMAHA, please contact YAMAHA’s Musical Instrument Service Department at the number shown below, or check YAMAHA’s website.

Products(s) shipped for service should be packed securely and must be accompanied by a detailed explanation of the problem(s) requiring service, together with the original or a machine reproduction of the bill of sale, or other dated, proof-of-purchase document describing the product, as evidence of warranty coverage. Should any product submitted for warranty service be found ineligible, an estimate of the repair cost will be furnished and the repair will be completed only if requested by you and upon receipt of payment or acceptable arrangement for payment.

LIMITATION OF IMPLIED WARRANTIES AND EXCLUSION OF DAMAGES: Any implied warranties, including warranties of merchantability and fitness for a particular purpose shall be limited in duration to the applicable period of time set forth above. Yamaha shall not be responsible for incidental or consequential damages or for damages based upon inconvenience, loss of use, damage to any other equipment or other items at the site of use or interruption of performances or any consequences thereof: Yamaha’s liability for any defective product is limited to repair or replacement of the product, at Yamaha’s option. Some provinces/territories may not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty is void where prohibited by law.

This Warranty gives you specific legal rights and you may also have other rights that will vary from province/territory to province/territory. This is the only express warranty applicable to the Product specified herein; YAMAHA neither assumes nor authorizes anyone to assume for it any other express warranty.

If you have any questions about the services received or if you need assistance in locating an authorized YAMAHA Servicer, please contact:

Musical Instrument Service Department
Yamaha Canada Music Ltd.
135 Milner Avenue
Toronto, ON M1S 3R1
416-298-1311
ca.yamaha.com

PLEASE KEEP YOUR BILL OF SALE AS PROOF OF PURCHASE SHOULD WARRANTY REPAIRS BE REQUIRED.

THIS DOCUMENT HAS BEEN DESIGNED TO PROVIDE WARRANTY INFORMATION OF A GENERAL NATURE.

PLEASE SEE YOUR YAMAHA DEALER FOR DETAILED INFORMATION.

©2017 Yamaha Canada Music Ltd.