Privacy Policy

Your Privacy

Welcome to our Website (the "Website") which is owned and operated by Yamaha Canada Music Ltd. and/or its subsidiaries ("Yamaha", "we" or "our"). Yamaha respects the privacy of Website users whether they: (1) simply view the Website; or (2) use the interactive features on the Website that Yamaha may make available from time to time. This Privacy Policy ("Privacy Policy") describes Yamaha's policies and procedures for the collection of information, such as name, birth date, mailing address, email address, and for certain countries or other international or geopolitical jurisdictions, Internet Protocol address, Media Access Control numbers, that, without more, can be directly associated with a specific person or entity ("Personal Information") and information that, without the aid of additional information, cannot be directly associated with a specific person or entity ("Non-Personal Information") by this Website and our use and dissemination of such information.

Your personal privacy is important to Yamaha. If you do not feel comfortable with Yamaha's Privacy Policy as outlined below, you should not use this Website since our services and the effective operation of this Website assume the availability of information provided by you.

The Website is not intended for minors or children under 18 years of age. Yamaha does not knowingly collect personal information from children under 18. If you are under the age of 18, you may not use the Website or cause your Personal Information to be submitted to the Website.

Collection of Personal Information

As defined above, Personal Information is information that can be directly associated with a specific person or entity. Yamaha collects a range of Personal Information from and about Website users. Much of the Personal Information collected by Yamaha about users is information provided by users themselves. Personal Information may be collected in connection with your visit to this Website or your use of the interactive features on the Website.

We may also obtain Personal Information about you from our affiliates and business partners, based on information that has already been shared with or made available to them.

Website users are under no obligation to provide Yamaha with Personal Information of any kind, with the caveat that a user's refusal to do so may prevent you from logging in and purchasing Yamaha products. BY USING THE WEBSITE, YOU CONSENT TO THE USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

Use and Disclosure of Your Personal Information

When you provide Yamaha with personal information, Yamaha may share that information with our dealer network and affiliates to: (i) deliver products and services that you have acquired; (ii) communicate with you regarding products and services that may be of interest to you; (iii) offer you customer programs; and (iv) perform anonymous analyses. Yamaha may also provide its third-party service providers with access to your Personal Information. These services providers may include: marketing organizations, who may provide you with marketing and promotional communications; internet service providers who administer our web page and provide internet services; and consumer research companies that assist Yamaha with understanding consumer interests by conducting surveys. Yamaha will only share your Personal Information to the extent required for the performance of such services. Yamaha will take steps to ensure that our service providers treat Personal Information in a way that is consistent with the terms of this Privacy Policy.

Yamaha may disclose your Personal Information as permitted or required by law, in conjunction with a government inquiry, law enforcement activities or in litigation or dispute resolution. In addition, if a Yamaha service provider is located outside of Canada, your personal information may be collected, processed and stored in a country where the laws are different from those in Canada, and where local law enforcement or the local government (e.g. the U.S. government) may be able to obtain disclosure of your personal information under the local laws.

In the event of a sale of all or substantially all of the assets of the Yamaha, Yamaha may transfer Personal Information in its control to a third-party purchaser agreeing to use Personal Information for the same reasons identified in this Privacy Policy.

Finally, the Website, does contain links to sites outside of and not controlled by Yamaha such as those belonging to authorized dealers, social media, video hosting, or independent product review sites. Yamaha is not responsible for these sites, their omissions or for the policies or content of the websites. We recommend that you read the privacy policies of these sites before making a decision to provide your personal information to the site operators.

Collection, Use, and Disclosure of Your Non-Personal Information

Like most website operators, Yamaha gathers from users of the Website Non-Personal Information of the sort that Web browsers, depending on their settings, may make available. That information includes "cookies," the user's Internet Protocol ("IP") address and Media Access Control ("MAC") numbers, which may be considered Personal Information in certain countries or geopolitical regions, the number of times a user visits the Website, accesses, operating system and browser type, screen resolution, and the locations of the Web pages the user views right before arriving at, while navigating and immediately after leaving the Website.

Yamaha analyzes Non-Personal Information gathered from users of the Website to help Yamaha better understand how the Website is being used. By identifying patterns and trends in usage, Yamaha is able to better design the Website to improve users' experiences, both in terms of content and ease of use. From time to time, Yamaha may also release the Non-Personal Information gathered from Website users in the aggregate, such as by publishing a report on trends in the usage of the Website.

Use of “Cookies” and Tracking Technology

Yamaha and its third-party service providers use current industry methods, including cookies and tracking technology ("clear gifs", "web beacons", "log files", etc.), to enable Yamaha to track unique visitors and pages that a user visits during each Website session, both to help improve users' experiences and to help Yamaha understand how the Website is being used. For example, cookies are tags sent to reside on the visitor's computer, to enhance a visitor's experience at our Website, to allow repeat visitors to be served more quickly and efficiently, or to tell us where our visitors go and how our visitors use our Website and related Websites. Yamaha may use cookies to obtain Personal Information about a user that was not previously provided.

As with other Non-Personal Information gathered from users of the Website, Yamaha analyzes and discloses in aggregated form information gathered using web cookies, so as to help Yamaha, its partners and others better understand how the Website is being used. Yamaha may link information gathered using cookies to Personal Information.

YAMAHA USERS WHO DO NOT WISH TO HAVE WEB COOKIES PLACED ON THEIR COMPUTERS SHOULD SET THEIR BROWSERS TO REFUSE WEB COOKIES BEFORE ACCESSING THE WEBSITE, WITH THE UNDERSTANDING THAT CERTAIN FEATURES OF THE WEBSITE MAY NOT FUNCTION PROPERLY WITHOUT THE AID OF WEB COOKIES. WEBSITE USERS WHO REFUSE WEB COOKIES ASSUME ALL RESPONSIBILITY FOR ANY RESULTING LOSS OF FUNCTIONALITY.

YOU MAY NOT DECLINE WEB BEACONS AND OTHER TRACKING TECHNOLOGY, HOWEVER. THEY CAN BE RENDERED INEFFECTIVE BY DECLINING ALL COOKIES OR MODIFYING YOUR BROWSER SETTING TO NOTIFY YOU EACH TIME A COOKIE IS TENDERED AND PERMIT YOU TO ACCEPT OR DECLINE COOKIES ON AN INDIVIDUAL BASIS.

You can learn more about web beacons and other tracking technology as well as options for opting out of ad targeting by visiting:

Your Consent

By choosing to provide Yamaha with your Personal Information you are consenting to its use in accordance with the principles outlined in this Privacy Policy and as outlined at the time you are asked to provide any Personal Information. If you do not agree with these terms, you are requested not to provide Yamaha with your Personal Information or to contact Yamaha in order to implement choices you may have. For example, you way withdraw from receiving communications from Yamaha or from having your Personal Information used for market research purposes. Unfortunately, certain services can only be offered if you provide Personal Information to Yamaha, therefore if you choose not to provide us with required Personal Information Yamaha may not be able to offer you those services.

All marketing communications Yamaha sends to you will provide you with contact information to withdraw your consent should you decide that you no longer wish to receive such marketing communications and promotional materials.

Withdrawing Your Consent

If you prefer that we do not use or disclose your Personal Information for any or all of the purposes outlined, including marketing purposes or consumer research, you may let us know at the time of collection, or at any time by contacting us via email corpcomm@yamaha.ca. Please note that if you do not consent to Yamaha’s use and disclosure of your Personal Information, this may affect our ability to provide you with particular products and services.

Accessing Your Personal Information

You can access and review your Personal Information held by Yamaha and make corrections to it. Please contact us via email corpcomm@yamaha.ca. Yamaha reserves the right not to change any Personal Information but will append any alternative text the individual concerned believes appropriate.

Yamaha will endeavor to provide the information you require within a reasonable time and no later than 60 days following the request.

Retention of Your Personal Information

Yamaha will only keep your Personal Information for as long as it is required for internal business purposes and in order to satisfy various accounting and legal requirements. When we no longer require your Personal Information, we will take steps to ensure that is destroyed, or that your personally identifiable information is removed.

Contacting Yamaha About Your Personal Information

If you wish to withdraw or change your consent to Yamaha’s use and disclosure of your Personal Information, or if you would like to contact us with a question or complaint regarding our use or disclosure of your Personal Information, please contact us via email corpcomm@yamaha.ca or by visit our web site at ca.yamaha.com.