Learning Management System Privacy Policy
Last Revised: July 2026
Yamaha Canada Music (“Yamaha”, “we”, “us” or “our”) believes that safeguarding the personal information of each customer (“Customer” or “you”) is our responsibility in accordance with applicable laws and is an essential social responsibility. Yamaha maintains this Privacy Policy to respect your rights regarding your personal information and to protect those rights.
1. Sources and Categories of Personal Information and Data
We may obtain the following personal information.
- General Personal Information: Name, age, date of birth, email address and physical address, telephone number, gender.
- Survey/Questionnaire Data: Information provided through questionnaires.
- Usage Data: Information generated from the use of services (method of use, frequency of use, configuration information on the device used, and the like).
2. Purpose of Use of Personal Information and Data
We use your personal information for the following purposes:
- To register students and manage their enrolment in Yamaha music education programs.
- To administer and deliver music lessons, including scheduling lessons, tracking attendance and lesson participation, managing lesson progress, and maintaining student records.
- To provide access to digital learning materials, educational content, and other features of the learning management system.
- To monitor and analyse the use of our educational services and learning content to support instructors, evaluate student progress, improve the quality and effectiveness of our programs, and enhance the functionality of our learning management system.
- To communicate with students, parents or legal guardians, instructors, and participating music schools regarding lessons, accounts, program administration, and customer support.
- To conduct surveys, obtain feedback, and improve our products and services.
- To administer our business, including maintaining our records, protecting the security and integrity of our systems, preventing fraud, and enforcing our agreements.
- To comply with applicable legal and regulatory requirements, establish, exercise or defend legal claims, and otherwise exercise our rights and perform our obligations under applicable laws and agreements.
3. Sharing Personal Information and Data
We may share your personal information with any member of our corporate group, which includes our subsidiaries, our ultimate holding company, and its subsidiaries, for the purposes of providing you Services and as set out in this Policy, and as reasonably required to manage our business.
We may share your personal information with vendors and service providers who perform services on our behalf. For example, we share information with vendors who send emails on our behalf and with companies that help us manage and operate our website.
We may share your personal information when we believe disclosure is necessary to comply with the law or to protect ourselves, our customers and others. For example, we may share information to respond to a court order or subpoena, if a government agency or investigatory body requests it, to enforce our agreements, to protect the rights of others, or when we are investigating potential fraud.
We may share your personal information with a successor to all or part of our business. For example, if part of our business is sold, we may include customer information as part of that transaction. We may also share your information if there is a similar change to our corporate structure, or with others as they conduct diligence as part of such corporate changes.
We may share personal information with the following entities:
- Yamaha Group Companies
- Yamaha Corporation
- Other Group Companies
- Third Party Vendors
- LMS (Learning Management System) vendor based in Singapore
Yamaha works with its parent company, Yamaha Corporation (Japan), in connection with the operation and support of our learning management system ("LMS"). Depending on the processing activity, Yamaha Corporation may process personal information on our behalf to host, maintain, support and improve the LMS and related educational services.
Please see Yamaha Corporation's Privacy Policy .
4. Security
We implement technical, organizational and physical measures to help protect your personal information. However, no website or online service is completely secure, and we cannot guarantee absolute security. You are also responsible for taking reasonable steps to protect your personal information, such as using strong passwords and using different passwords across your online accounts.
5. Transfer of Personal Information
The personal information that we collect from you may be transferred to, and stored at, a destination outside of Canada (including Japan, USA) with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country.
| Service Providers | Processing Locations | Services Provided |
|---|---|---|
| Instructure | USA | Learning Management System (Canvas LMS) |
| Yamaha Corporation | Japan | Yamaha Music School Service Site (YMS Site) |
| Japan | Data Connecting System (MSC) | |
| Japan | LMS Management Web (LMW) | |
| USA | Yamaha Music ID Management System | |
| SAP | USA | SAP CDC |
You may ask for further information on the safeguards that we have put in place to safeguard the transfer of your personal information by contacting us .
6. Retention Period for Personal Information
Except as otherwise permitted or required by applicable law, we will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances, we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
7. Children’s Personal Information
When processing the personal information of children, processing may only be carried out with the valid consent of a parent or legal guardian.
We recognize the importance of protecting the privacy of children. Certain Services are intended for use by students who are under the age of majority and, as a result, we may collect, use and disclose personal information relating to children in connection with the administration of music lessons and related educational services.
Where required by applicable law, we will obtain the consent of a parent or legal guardian before collecting, using or disclosing a child's personal information. Parents and legal guardians may also create or manage a child's account, provide information on the child's behalf, and exercise applicable privacy rights in accordance with law.
We collect and use children's personal information solely for purposes related to providing and administering the Services, including student registration, lesson scheduling, attendance tracking, learning progress, communications with parents and instructors, technical support, and improving the Services as described in this Privacy Policy.
We do not knowingly collect more personal information from children than is reasonably necessary for these purposes. Children's personal information is not used for behavioural advertising or other purposes that are incompatible with the educational purposes for which it was collected.
Parents or legal guardians who have questions about our collection or use of their child's personal information, or who wish to exercise applicable privacy rights on behalf of their child, may contact our Privacy Officer using the contact information provided below.
8. Customer Rights Regarding Personal Information
You have the right to request access to and to correct the personal information that we hold about you. If you want to review, verify, correct, or withdraw consent to the use of your personal information, you may contact us . We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. As required or permitted by law, you may be entitled to additional rights, including:
- The right to control the dissemination of your personal information;
- The right to receive computerized personal information collected from you in a structured, commonly used and technological format and to have this information transferred directly to another organization;
- The right to be informed of and submit observations regarding automated decision-making; and
- The right to request information about data processing.
9. Withdraw Your Consent
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us . Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
10. Contact Information
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Privacy Officer through our contact page .
11. Changes to this Privacy Policy
It is our policy to post any changes we make to this Privacy Policy on this page with a notice that the Privacy Policy has been updated on our website home page. If we make material changes to how we treat your personal information, we will notify you by email to the email address associated with your account or through a notice on our website home page.
We include the date this Privacy Policy was last revised at the top of this page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our website and this Privacy Policy to check for any changes.
