Guitar Warranty

Thank you for selecting a YAMAHA guitar. We’re honored that you’ve chosen one of our instruments to join you on your musical journey. YAMAHA products are designed and manufactured to provide a high level of defect-free performance. Yamaha Canada Music Ltd. (“YAMAHA”) is proud of the experience and craftsmanship that goes into every YAMAHA product. YAMAHA sells its products through a network of reputable, specially authorized dealers and is pleased to offer you, the Original Owner, the following Limited Warranty, which applies only to products that have been: (1) directly purchased from YAMAHA’s authorized dealer in the ten provinces and three territories of Canada (the “Warranted Area”) and (2) used exclusively in the Warranted Area.

YAMAHA suggests that you read the Limited Warranty thoroughly, and invites you to contact your authorized YAMAHA dealer or YAMAHA’s Musical Instrument (MI) Service Department if you have any questions.

Yamaha Canada Music Ltd. warrants to the original purchaser of its guitar products that such products are free from defects in workmanship and materials as follows:

LIMITED WARRANTY TERMS

1. For as long as the original purchaser owns this instrument, YAMAHA will repair, or at its option, replace, any defective parts of the instrument, at no charge to the owner, subject to the below limitations and exclusions. YAMAHA reserves the right, at its sole discretion, to repair or replace the various parts of the instrument, rather than to replace the instrument covered under this warranty. This warranty covers only the Original Owner and is not transferable.
2. Warrantable repairs performed under this warranty will be made according to YAMAHA’s current factory specifications, and YAMAHA reserves the right to determine such specifications.
3. Repairs may be performed using new or refurbished parts that meet or exceed YAMAHA specifications for new parts.
4. Warrantable repairs, including replacement parts, may be visible upon completion.
5. When YAMAHA completes a warrantable repair under this warranty, YAMAHA considers that warrantable issue resolved and its obligations under this warranty fully satisfied.

LIMITATION OF IMPLIED WARRANTIES AND EXCLUSION OF DAMAGES

1. Any implied warranties, including warranties of merchantability and fitness for a particular purpose shall be limited in duration to the applicable period of time set forth above. Yamaha shall not be responsible for incidental or consequential damages or for damages based upon inconvenience, loss of use, damage to any other equipment or other items at the site of use or interruption of performances or any consequences thereof: Yamaha’s liability for any defective product is limited to repair or replacement of the product, at Yamaha’s option. Some provinces/territories may not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty is void where prohibited by law.
2. This warranty is only valid on instruments purchased from an authorized YAMAHA dealer within the ten provinces and three territories of Canada.
3. Warranty Service must be performed exclusively at a YAMAHA Authorized Service Centre, or at Yamaha Canada Music’s facilities in Toronto, Ontario.
4. Any unauthorized repairs or structural or permanent cosmetic modifications will cause this warranty to be void.
5. Any evidence of alteration, erasing or forgery of proof-of-purchase documents will cause this warranty to be void.
6. Any alteration or defacement or intentional removal of the instrument’s serial number will cause this warranty to be void.
7. Certain warrantable repairs may be visible upon completion. YAMAHA assumes no liability for the effect of any such warrantable repairs on the resale value of the instrument.
8. The future value of the instrument may be negatively affected by many factors, and is not covered, in any way, by this warranty.
9. This warranty gives you specific legal rights and you may also have other rights that will vary from province/territory to province/territory. This is the only express warranty applicable to the Product specified herein; YAMAHA neither assumes nor authorizes anyone to assume for it any other express warranty.
10. This warranty does not cover normal wear and tear to the instrument, including certain components. The following components are subject to wear and tear as a result of normal use , and are not covered under this warranty, unless determined by YAMAHA that damage to these components resulted from defective materials or workmanship: Tuning machines, fingerboards, bridges, bridge plates, saddles, nuts, end pins, strings, frets, and pickguards.
11. This warranty does not cover certain adjustments that may be required due to normal use and resulting wear and tear, including, but not limited to:
• Action adjustments
• Neck Resets for action due to normal use
• This exclusion does not apply if a neck requires a reset as a result of a manufacturing defect.
12. In addition to the above exclusions, this warranty also excludes all of the following:
• Cracks in wood and other damage caused by exposure to extremes in humidity, dryness or temperature.
• Finish cracks or “checking”, which are caused by exposure to rapid changes in temperature or humidity.
• Tone or sound complaints
• Shipping damage
• Natural disasters
• Accident, including impact damage
• Misuse or abuse
• Damage caused by use of any accessories in conjunction with the instrument, including, but not limited to, any strap, humidifier, capo, cable, tuner, hanger, pick, stand or stick-on pickup
• Damage caused through the installation of any aftermarket pickup systems, or the changing or modification of any electronic components, including, but not limited to, “swapping” pickups or customizing electronic wiring.
• Any of the above modifications must be performed by an Authorized YAMAHA Service Centre, or by YAMAHA at its facilities in Toronto, Ontario. Modifications made by any other party will cause this warranty to be void.
• Damage to the finish resulting from exposure to various substances, including but not limited to, cleaning solvents, alcohol, perfume, hand or body lotions, insect repellent, silicone products, perspiration and other external substances.

OBTAINING WARRANTY SERVICE

Warranty service will only be provided for defective products within the Warranted Area.
Contact your local authorized YAMAHA dealer who will advise you of the procedures to be followed.
If this is not successful, contact YAMAHA directly. YAMAHA may request that you send the defective product to a local authorized YAMAHA service centre or authorize return of the defective product to YAMAHA for repair. If you are uncertain as to whether a dealer has been authorized by YAMAHA, please contact YAMAHA’s Musical Instrument Service Department at the number shown below, or check YAMAHA’s website.

Products(s) shipped for service will be shipped at the customer’s expense, should be packed securely and must be accompanied by a detailed explanation of the problem(s) requiring service, together with the original or a machine reproduction of the bill of sale, or other dated, proof-of-purchase document describing the product, as evidence of warranty coverage. If a product is deemed eligible for warranty coverage, return shipping to the customer will be paid by YAMAHA. Should any product submitted for warranty service be found ineligible, an estimate of the repair cost will be furnished, and the repair will be completed only if requested by you and upon receipt of payment or acceptable arrangement for payment. In this case, return shipping is to be paid by the customer.

Please note that in-transit or shipping damage is subject to customer’s risk of loss.

If you have any questions about the services received or if you need assistance in locating an authorized YAMAHA Servicer, please contact:

Musical Instrument Service Department
Yamaha Canada Music Ltd.
135 Milner Avenue
Toronto, ON M1S 3R1
416-298-1311
ca.yamaha.com

PLEASE KEEP YOUR BILL OF SALE AS PROOF OF PURCHASE SHOULD WARRANTY REPAIRS BE REQUIRED.

THIS DOCUMENT HAS BEEN DESIGNED TO PROVIDE WARRANTY INFORMATION OF A GENERAL NATURE.

PLEASE SEE YOUR YAMAHA DEALER FOR DETAILED INFORMATION.

©2022 Yamaha Canada Music Ltd.