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Yamaha Canada Music Job Opportunities

WHAT IS IT LIKE TO WORK FOR YAMAHA CANADA?

Our Toronto (Scarborough) office is a quiet and friendly place to work. We have a spacious lunchroom with an adjoining Japanese courtyard. There are ample meeting rooms, a training facility, and a music performance space. There are numerous employee events throughout the year including opportunities to interact with other departments, Canadian employees from outside Ontario and senior management. We provide employee discounts on Yamaha gear. Yamaha offers a comprehensive, competitive compensation package including generous health and pension benefits. Yamaha Canada Music Ltd. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, disability, religion, gender, gender expression or national origin. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company’s hiring process. If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. If you are an individual with a disability and you need assistance or an accommodation during the application process, please kindly let us know when submitting your application.

WHO ARE WE?

Yamaha Canada Music Ltd. (YC) is the leading brand in music performance, music education, and development of the musical products market in Canada. Established in 1969, YC has established our presence and market share with high-quality products in conjunction with our high-quality people and programs that have earned us the status as a trusted partner in music and education. We are Yamaha Canada, a wholly-owned subsidiary of Yamaha Corporation. After 50 years, we continue to drive demand for Yamaha musical instrument and home cinema products in Canada. Our team enjoys the privilege of providing emotional products and services that define and enhance people's lifestyles.

Band and Orchestral Technical Product Specialist

Posted: Jan 2020

Department: Winds, Strings and Percussion

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Summary

The position of Band and Orchestral Technical Product Specialist is designed to support the needs of dealers, artists, repair and consumer network. This support would include pre-service of intermediate and pro instruments, working with selected artists to set up individual instruments, instore training for dealer’s staff, support for promotional activities, support for parts and service department.

Responsibilities

Repair Specialist

Responsibility for Yamaha Canada Music presence and reputation in the repair network

Work with customer service department to increase service level

Pre-Service select intermediate & professional instruments prior to delivery to dealers

Manage the internal storage and availability of intermediate and pro instruments

Product Specialist

Be the first call for all product related questions from the dealer network, consumer network, artist network and sales network

Conduct in-store training for dealer’s staff on Brass & Woodwind product including training on product specific information, effective product display, maintaining store stock and setting-up and checking instruments out of the box

Events and Festivals

Work closely with the Product Manager to ensure effective implementation of relevant marketing activities and events.

Support marketing department at teacher conferences and other major events such as band festivals

Internal Reporting and Communication

Report weekly on all activities undertaken and their results in a format to be supplied – i.e. units pre-serviced

Report weekly on planned and upcoming activities in a calendar format (SalesForce)

Submit weekly expense reports for all expenses incurred whilst traveling

Present at Yamaha staff meetings when required

Work closely with the Product Manager to develop and contribute to the annual marketing plan

Report any potential conflicts of interest to Yamaha Management as soon as possible.

Other Duties

Other duties as required.

Requirements

Core Competencies

A minimum of 5 years of experience in band and orchestral repairs with an excellent reputation and strong references from the industry

The ability to be client facing and present to audiences of all size

An intimate knowledge of the inner workings of Brass, Wind and Percussion instruments

Experience in acoustic strings (violin/guitar) set ups will be viewed favourably

Ability to work unsupervised with attention to detail and to effectively liaise with management.

Highly developed self-management and time management skills, including excellent organisation and well-developed multi-tasking skills.

Team player with a flexible, mature outlook who can build rapport, show initiative and who has excellent problem-solving skills.

A willingness to travel regularly domestically and occasionally overseas.

Decisiveness

Make timely decisions in line with the role objectives by collating and prioritising information to judge the correct course of action.

Initiative

Introduce and assist with the development of new business strategies that will mutually benefit the organisation and its people.

Commitment to Achieving Results

Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and applying effective application of effort and resources, combined with passion, belief and energy.

Communication

Communicate facts and concepts effectively both in writing and orally. Listen to what people have to say and use feedback to guide decisions.

Attention to Detail

Ensure all written correspondence is thoroughly checked.

Apply with a cover letter and resume APPLY NOW