Recruitment

JOB TITLE: Institutional and Academic Solutions Marketing Manager

REPORTS TO: Vice President Sales & Marketing
DIVISION: Musical Instrument



The Institutional and Academic Solutions Marketing Manager is responsible to develop Yamaha Canada’s Go-to-Market strategy for their target customer segments. With a strong understanding of, and experience in both the school/university institutional market as well as the House-of-Worship market, you are a musician and/or music educator with a strong understanding of and hands on experience with Yamaha products and technology solutions for these customer segments. Working in support of Product Marketing Managers and District Managers, you own the process of creating customer personas and needs based solutions across the Yamaha product group to research and create recommendations for Yamaha DM's and Dealers to propose and sell in the market.


Institutional and Academic Solutions:
  • Analyzing and reporting on institutional and academic market trends, competitor activities and market needs. Maintain databases of Universities, Colleges, Recording Arts Schools for lead generation and relationship management.
  • Developing, supporting and interfacing with local and national educational leaders at all levels. Developing channels of communication that help them feel that they are part of something that will make a difference in their schools and music programs.
  • Suggesting and creating marketing strategies that grow the Yamaha brand in the school music market by understanding customer personas and decision journeys in concert with PMMs.
  • Maintaining strong internal communications and relationships with Yamaha sales and marketing departments to cooperatively find new opportunities and serve existing customers
  • Planning, managing, and attending music education and technology seminars and events to coordinate and present a strong brand image, show support for the educational market and developing new customer personas and relationships.
  • Creating digital and print product solutions assets. Providing information and content as requested for print, web, social media and PR.
  • Assisting other Yamaha departments or entities with market research evaluations or tours as requested. Some coordination of Piano Technical Tour activities and key relationships.

House of Worship
  • Analyzing and reporting on house of worship market trends, competitor activities and market needs. Developing and maintaining a database of HOW clients for lead generation.
  • Developing, supporting and interfacing with local and national worship leaders and artists at all levels. Developing channels of communication that help them feel that they are part of something that will make a difference in their ministries and churches.
  • Suggesting and creating marketing strategies that grow the Yamaha brand in the worship community by understanding customer personas and decision journeys.
  • Create dealer training and coordination of dealer efforts in attending to this market along with PMMs and DMs
  • Maintaining strong internal communications and relationships with Yamaha sales and marketing departments to cooperatively find new opportunities and serve existing customers
  • Planning, managing, and attending house of worship music and technology seminars and events to present a strong brand image, show support for the worship community and developing leads.
  • Creating digital and print product solutions assets. Providing information and content as requested for print, web, social media and PR.
  • Assisting other Yamaha departments or entities with market research evaluations or tours as requested.

REQUIREMENTS:
  • Experience in strategic planning and execution of marketing plans. Knowledge of contracting, negotiating, and change management. Experience in planning marketing strategies, advertising campaigns, and successful public relations efforts.
  • Bachelor’s degree related to music education or performance, previous teaching experience, knowledge of the public and private school and university pedagogical and business systems with a particular strength in the area of music technology products as well as working knowledge of music and pedagogical culture.
  • Experience in or knowledge of the House of Worship market in Canada, specifically how music and technology is used in worship services and how the customer personas interact.
  • Work requires professional written and verbal communication and interpersonal skills. Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects. Ability to participate in and facilitate group meetings. This is normally acquired through a combination of experience in a senior-level sales and/or marketing position, on the job training and corporate development opportunities.
  • Work requires willingness to travel moderately and work a flexible schedule.
  • Bilingual English/French an asset but not required.

Yamaha Canada Music Ltd. is an equal opportunity employer. We are committed to fostering a positive and progressive workforce. We will provide equitable treatment and accommodation to ensure barrier-free employment.  In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Company’s Accommodation Policy, a request for accommodation will be accepted as part of the company's hiring process.


If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.


If you are an individual with a disability and you need assistance or an accommodation during the application process, please email us at jtumbaga@yamaha.ca


We would like to thank all applicants however only those under serious consideration will be contacted. Thank you. Please send your resume to




JOB TITLE: Assistant Manager, AV Technical Service

REPORTS TO: Manager, MI Technical Service
DIVISION: Technical Service Department



Yamaha Canada Music Ltd. (YC) is the leading brand in music performance, music education, and development of the musical products market in Canada. Established in 1969, YC has established our presence and market share with high quality products in conjunction with our high quality people and programs that have earned us the status as a trusted partner in music and education.


SUMMARY:

The Assistant Manager, AV Technical Service is proficient and knowledgeable in the service and repair of audio-video products. This person is responsible for supervising and motivating audio-video Technicians located at Yamaha’s Toronto head-office. An essential part of this role to proactively communicate with both Yamaha Canada Music and Yamaha Corporation of Japan (YCJ) staff. Ideally, the incumbent possesses 6-8 years of experience working in a Technical Service capacity in the Canadian Consumer Electronics industry.


RESPONSIBILITIES:
  • Plans, organizes, and directs the activities of the AV Service Technicians.
  • Supports AV Dealers, Authorized Service Centres (ASCs) and consumer inquiries, if necessary, with direct contact either phone or email.
  • Communicates the service procedures set forth by Yamaha Corporation Japan to the Technical Services Department as well as the Marketing Dept.
  • Close interaction with YCJ on quality assurance (QA) issues. Tasks include periodically reviewing Service Bulletin updates; reporting any accident or safety related incidents; investigating product recalls particularly if end-result is a YCJ authorized “hospital project”.
  • Insures all repair and service activities performed are carried out consistent with YCJ objectives.
  • Supervises the work of Service Technician staff by monitoring status of warranty and non-warranty repairs. Provide assistance to AV Technicians through troubleshooting and helping during periods when “backlogged”. Ensure all service and repair work performed are completed on schedule and at the highest levels of quality.
  • Interacts with the Service DC staff to ensure timely prioritization and assignment of customer work orders to the appropriate AV Technician.
  • Utilizes “Bench Time” productivity tool to monitor monthly AV Technician productivity metrics.
  • Provides support to AV Technicians by ensuring satisfactory levels of staffing, equipment, materials and supplies are furnished.
  • Ongoing communication with Authorized Service Centres (ASCs) by facilitating and monitoring all warranty claims as well as non-warranty repairs. Ensures service and repair provided by ASCs are performed on schedule and at the highest levels of quality. Responsible for selection and removal of Authorized Service Centres (ASCs).
  • Establish close relationship with AV Marketing to ensure alignment on all AV promotional activities including new product launches; new product training; new channel penetration; NRC registration (Natural Resource Cda); unique/ custom requirements such as firmware updates/ networking support.
  • Notify AV Marketing of any QA related matters reported to Assistant Manager, Technical Service.
  • Provides new product model “initial” parts orders to Supply Planning in support of Sales and Marketing initiatives.
  • Daily interaction with Customer Service, Service DC and Supply Planning staff on related matter.
  • Work with Independent Contractor (Consumer Support) regarding consumer queries, troubleshooting.
  • Selects, trains, motivates, and evaluates employee performance objectives; prepares and presents employee performance reviews; provides or coordinates staff training and education; works with employees to correct deficiencies and fully develop strengths; and coaches, mentors, and implements discipline as necessary.

REQUIREMENTS:
  • Possesses solid communication and problem solving abilities.
  • Proficiency in Electronics Technology is essential.
  • Experience in Consumer Electronics Industry is highly desirable.
  • Good understanding of Networking Technology is preferred.
  • A self-starter who’s organized and is able to work with deadlines.
  • Possess tact, sound judgment, works well in a team setting and can effectively manage conflict.
  • Working knowledge of MS Office applications and Salesforce CRM is an asset.
  • Have knowledge of SAP business system operations or equivalent.
  • Completion of a University Technical Degree or a Community College Diploma Program is preferred.
  • Will need to communicate with Yamaha Japan Service Division.
  • Some travel may be required.

Yamaha Canada Music Ltd. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regards to race, colour, disability, religion, gender, gender expression or national origin.


We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company’s hiring process.


If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.


If you are an individual with a disability and you need assistance or an accommodation during the application process, please email us at jtumbaga@yamaha.ca


We would like to thank all applicants however only those under serious consideration will be contacted. Thank you. Please send your resume to