Administrative Assistant, Music School

Reports to: Music School Supervisor

Duration: Part-Time, on-going

Department: Music Education

Location: Markham, Ontario

Number of available positions: 2

Posted: October 24th, 2022

Summary

The incumbent is responsible for assisting the School Supervisor and School Manager in ensuring efficient and effective operation of the Yamaha Music School by providing a full range of customer service. The successful candidate will also be expected to perform administrative functions with the purpose of facilitating and enhancing the school interactions with its customers and contractors.

The responsibilities of the Administrative Assistant include but are not limited to:

• Customer Service: answering phones; responding to voicemail or email inquiries regarding enrolment or account balances; greeting customers at the front desk, registering students, collaborating with instructors and other administration staff to confirm schedules/ studio assignments, etc.
• Sales/Marketing: discussing course options with prospective students, advising, and assisting students with registration for appropriate courses, designing and producing in-house posters (as skills apply); providing information about the instrument rebate program.
• Data Entry/Accounts: entering student registration data into computer system, entering student account adjustments accurately.
• Records Maintenance & Filing: maintaining student files and updating as required.
• Inventory: assisting teachers with course materials preparation and distribution, periodic stock taking.
• Physical Environment: setting up studios as needed - which includes movement of equipment. Periodic lifting, up to 30 lbs., may be required at times. Monitoring safety and hygienic conditions in the school.
• Miscellaneous: assisting with off-site promotions and concerts, flexibility of work schedule to assist with special events and high-volume times. (Holiday black-out in September/October and May/June).

To be successful in this role the incumbent will possess the following:

• Experience providing customer-service both in person and on the phone, aimed at consistently delighting customers.
• Excellent communication skills in English are required both written and oral.
• Able to prioritize and organize tasks, particularly working as a team.
• High degree of professionalism, discretion with sensitive information and personal integrity is required.
• Willingness and ability to work different shifts, particularly opening/closing school on both Saturday and Sunday, as well as evening shifts. Ability to work extended shifts periodically.
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience using CRM such as Salesforce is a definite asset.
• Proven attention to detail.
• Available to work maximum of 20 hours/week on a rotating shift based on business needs, particularly during high-volume periods (Sept and October; May to June).
• Fund recovery: Collections experience an asset.
• Willingness to travel between the school (located in Markham) and the head office (located in Scarborough) is a definite asset.
• Other languages that reflect our customer base is an asset (i.e., Mandarin, Cantonese, Persian, Korean).

Yamaha Canada Music Ltd. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regards to race, color, disability, religion, gender, gender expression or national origin.

We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company’s hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. If you are an individual with a disability and you need assistance or an accommodation during the application process, please kindly let us know when submitting your application.

We would like to thank all applicants however only those under sincere consideration will be contacted.

Please apply with a resume.

National Course Supervisor

Reports to: National Education Manager and Vice President, MI

Duration: Permanent Full-Time

Department: Music Education

Location: Markham, Ontario

Number of available positions: 1

Posted: November 21st, 2022

Summary

The National Course Supervisor role will provide leadership and promote excellence in the delivery of the Yamaha Music Education System curriculum and method in Canada.  In this role, you will maintain the objectives of the Yamaha Music Schools by focusing on improving the standards of teaching through appropriate training and follow-up in order to support increasing the student base.  As the process owner and head examiner, you will be responsible for planning and executing the annual exam season that runs from April to June. 

The responsibilities of the National Course Supervisor include but are not limited to:

• Maintain standards of Yamaha Music Education on a national basis as the Senior Course Supervisor.
• Recruit, train, and develop other course supervisors to maintain a consistently high standard and rigour in Yamaha Music Education System.
• Supervise and participate in the training of Yamaha teachers across Canada to ensure standards in the quality of teaching and curriculum are being met.
• Develop, schedule, and conduct teacher training seminars.  Organize and participate in post-seminar training observations to ensure teaching standards and curriculum compliance.
• Develop, schedule, and conduct the annual exam program.  Organize and participate as process owner and head examiner. (4-6 Weeks of travel in May and June is required).
• Produce JOC activities and concerts to foster an understanding of values and standards and enhance the Yamaha brand.
• Maintain communication with school administrators regarding teacher recruitment and training processes.
• Provide guidance to school administrators to maximize the effectiveness of the Yamaha Education Programs.
• Support the improvement of Yamaha Music School programs among licensees and channel partners.
• Teach at the corporate Yamaha Music School as required.
• Contribute to the quarterly news bulletin “Educationally Speaking”.
• Act as a liaison between Yamaha Canada Music Ltd., and the public in the promotion of the philosophies, principles and objectives of the Yamaha Music Education system and always promote these ideals.
• Initiate and conduct clinics and workshops to ensure the highest possible performance standards of students and teachers.
• Assist in scheduling and supervising as well as participate in department music popularization activities and promotions.
• Provide ongoing support and communication to school administration and teachers. Prepare reports for YCJ on YMES activities in Canada monthly.
• Research and develop materials and techniques to successfully implement Yamaha courses.
• Collaborate with the Marketing Assistant, to maintain and manage inventory levels of course materials in the warehouse in conjunction with the Education Manager/Music Director.
• Keeps Education Manager/Music Director always apprised of course area status.

To be successful in this role the incumbent will possess the following:

• Preference will be given to candidates who possess a combination of the following Yamaha Grade 5 or in the process of obtaining prior to starting or have obtained Yamaha Garde 3 or 4 qualifications with BA, or MM in Music or the equivalent years of experience.
• 7 years of related work experience in a similar role or setting is required.
• Experience in conducting clinics for teachers and students.
• Experience in conducting exams for teachers and students.
• Excellent musical skill with strong keyboard and vocal preferred, sufficient to pass Yamaha Grade 5.
• Familiarity with traditional and modern training methods, tools and techniques.
• Experience with online learning, education technology and music production software is a definite asset.
• Fluent with the latest musical instrument and music production technologies. Proficient in MS Office particularly with Powerpoint; e-learning software.
• Excellent communication, leadership, presentation, and public speaking skills.
• Minimum 3 years of proven leadership experience including coaching and mentoring a team.
• Demonstrate creativity as a musician, writer, and thinker.
• Proven track record for critical thinking and decision-making.
• Advanced organizational skills with the ability to handle multiple projects simultaneously.
• Travel Requirements approx. 25% (May & June 3 weeks each, August 2 weeks, 4 other weeks through the year).

If you would like to work with an industry leader and are passionate about Music and Music Education, we want to hear from you!

Yamaha Canada Music Ltd. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regards to race, color, disability, religion, gender, gender expression or national origin.

We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company’s hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. If you are an individual with a disability and you need assistance or an accommodation during the application process, please kindly let us know when submitting your application.

We would like to thank all applicants however only those under sincere consideration will be contacted.

Please apply with a resume.

A.V. Technician

Reports to: Technical Service Manager

Duration: Contract On-Going

Department: Technical Support

Location: Scarborough, Ontario

Number of available positions: 1

Posted: November 21st, 2022

Summary

We are seeking an independent contractor for the role of A.V. Technician, who will be responsible for providing diagnoses, repairs, and test on home audio equipment while maintaining customer satisfaction.  
If you consider yourself an A.V. specialist and want to work with a prominent brand in the music industry and have an entrepreneurial spirit, then this role is for you.

The responsibilities of the A.V. Technician include but are not limited to:

• Perform diagnoses, repairs, and tests on consumer and pro-audio equipment efficiently.
• Complete appropriate work order records and documentation relating to each repair (warranty vs. non-warranty) within prescribed guidelines.
• Obtain approval from customers with repair estimates.
• Problem-solve at component level repairs using supplied diagnostic tools.
• Log daily productivity for work orders completed.

To be successful in this role the incumbent will possess the following:

• Proficiency and knowledge of audio-visual equipment and accessories.
• 3-5 years of experience in a similar role is required.
• Post-secondary education in electronic engineering is highly desirable.
• Strong communication skills and the ability to communicate product knowledge to customers.
• Ability to read and comprehend schematics and service manuals along with knowledge of HDMI Digital audio/video and networking protocols.
• Transistor and vacuum tube operation theory is required.
• Turntables/tonearm, cartridge (setup) is an asset.
• Strong mechanical aptitude and dexterity are required.
• Inquisitive, consistently looks for answers and ways to improve serviceability of products.
• Excellent verbal and written communication in English is required.
• Bilingual English and French is an asset.
• Strong organizational skills with high attention to detail.
• Motivated self-starter with a high level of drive and determination.
• Ability to work independently and possess an entrepreneurial spirit.
• Strong interpersonal skills that are team and customer-focused.
• Some physical lifting may be required- up to 50 lbs.
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.).

Yamaha Canada Music Ltd. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regards to race, color, disability, religion, gender, gender expression or national origin.

We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company’s hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. If you are an individual with a disability and you need assistance or an accommodation during the application process, please kindly let us know when submitting your application.

We would like to thank all applicants however only those under sincere consideration will be contacted.

Please apply with a resume.