Recruitment
Yamaha Canada Music Job Opportunities
WHAT IS IT LIKE TO WORK FOR YAMAHA CANADA?
Our Toronto (Scarborough) office is a quiet and friendly place to work. We have a spacious lunchroom with an adjoining Japanese courtyard. There are ample meeting rooms, a training facility, and a music performance space. There are numerous employee events throughout the year including opportunities to interact with other departments, Canadian employees from outside Ontario, and senior management. We provide employee discounts on Yamaha gear. Yamaha offers a comprehensive, competitive compensation package including generous health and pension benefits. Yamaha Canada Music Ltd. is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, disability, religion, gender, gender expression, or national origin. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company’s hiring process. If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. If you are an individual with a disability and you need assistance or an accommodation during the application process, please kindly let us know when submitting your application.
WHO ARE WE?
Yamaha Canada Music Ltd. (YC) is the leading brand in music performance, music education, and the development of the musical product market in Canada. Established in 1969, YC has established our presence and market share with high-quality products in conjunction with our high-quality people and programs that have earned us the status as a trusted partner in music and education. We are Yamaha Canada, a wholly-owned subsidiary of Yamaha Corporation. After 50 years, we continue to drive demand for Yamaha musical instruments and home cinema products in Canada. Our team enjoys the privilege of providing emotional products and services that define and enhance people's lifestyles.
Administrative Assistant, Music School
Duration: Part-Time, on-going
Department: Music Education
Location: Markham, Ontario
Number of Available positions: 2
Posted: June 12, 2024
APPLY NOW
Summary
The incumbent is responsible for assisting the School Supervisor and School Manager in ensuring efficient and effective operation of the Yamaha Music School by providing a full range of customer service. The successful candidate will also be expected to perform administrative functions with the purpose of facilitating and enhancing the school's interactions with its customers and contractors.
The responsibilities of the Administrative Assistant, include but are not limited to:
- Customer Service: Answering phones; responding to voicemail or email inquiries regarding enrolment or account balances; greeting customers at the front desk, registering students, collaborating with instructors and other administration staff to confirm schedules/ studio assignments, etc.
- Sales/Marketing: discussing course options with prospective students, advising, and assisting students with registration for appropriate courses, designing and producing in-house posters (as skills apply); and providing information about the instrument rebate program.
- Data Entry/Accounts: entering student registration data into the computer system, entering student account adjustments accurately.
- Records Maintenance & Filing: maintaining student files and updating as required.
- Inventory: assisting teachers with course materials preparation and distribution, periodic stock taking.
- Physical Environment: setting up studios as needed - which includes movement of equipment. Periodic lifting, up to 30 lbs., may be required at times. Monitoring safety and hygienic conditions in the school.
- Miscellaneous: assisting with off-site promotions and concerts, flexibility of work schedule to assist with special events and high-volume times. (Holiday black-out in September/October and May/June).
To be successful in this role the incumbent will possess the following:
- Experience providing customer service both in person and on the phone, aimed at consistently delighting customers.
- Excellent communication skills in English are required both written and oral.
- Able to prioritize and organize tasks, particularly working as a team.
- A High degree of professionalism, discretion with sensitive information and personal integrity is required.
- Willingness and ability to work different shifts, particularly opening/closing school on both Saturday and Sunday, as well as evening shifts. Ability to work extended shifts periodically.
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience using CRM such as Salesforce is a definite asset.
- Proven attention to detail.
- Available to work a maximum of 20 hours/week on a rotating shift based on business needs.
- Fund recovery: Collections experience an asset.
- Willingness to travel between the school (located in Markham) and the head office (located in Scarborough) is a definite asset.
- Other languages that reflect our customer base is an asset (i.e., Mandarin, Cantonese, Persian, Korean).
Yamaha Canada Music Ltd. is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regards to race, colour, disability, religion, gender, gender expression or national origin.
We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company’s hiring process.
If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. If you are an individual with a disability and need assistance or accommodation during the application process, please kindly let us know when submitting your application.
We would like to thank all applicants however only those under serious consideration will be contacted.
Please apply with a resume.
APPLY NOW
Bilingual Customer Service Representative
Duration: 10-month Contract. Ends on March 30, 2025
Department: Finance and Customer Support
Location: Scarborough, Ontario
Posted: May 29, 2024
APPLY NOW
Summary
We are seeking a Bilingual Customer Service Representative to join our team at Yamaha Canada Music Ltd. The successful incumbent will be responsible for providing efficient and courteous service to all customers across Canada by responding to inquiries, processing orders, and following up to expedite sales. This role is a contract role for 10 months, which includes paid time-off and benefits.
The responsibilities of the Bilingual Customer Service Representative, include but are not limited to:
- Responding to incoming calls and emails from customers across Canada and recommending products based on their needs.
- Processing orders, credits, credit claims, and returns in line with company policies and procedures.
- Identifying and assessing customers' needs to achieve customer satisfaction.
- Building rapport with customers through open and interactive communication in managing their accounts.
- Researching customer concerns and providing accurate technical support and valid and complete information by using the right methods/tools.
- Managing customer complaints by providing appropriate solutions and alternatives within the time limits and following up with the customer to ensure resolution is achieved.
- Updating records of customer interactions, processing customer accounts, and filing documents in real time to ensure the information is available for future reference.
- Maintaining customer files by filing customer orders, credits, etc. in line with the company policy to ensure information is always current.
- Acting as a backup to other customer service representatives (AV, MI, and Parts).
- Resolving customer issues in the best interest of both the customer and the company and/or working with other team members to resolve the issue as required. Escalate to the supervisor or manager as required.
- Working with the customer service supervisor and manager to ensure customer service is being delivered in line with company standards.
To be successful in this role the incumbent will possess the following:
- 3+ years of experience in a similar environment.
- Fluent in English both written and verbal.
- French both written and verbal is required.
- Possessing a working knowledge of Musical Instruments, Home Audio, Pro Audio, and Live Sound products would be highly preferred.
- Excellent computer skills, with Salesforce and Microsoft Office applications (Word, Excel, Outlook, MS Teams).
- 1 year or more of experience working with an ERP system such as SAP.
- Strong organizational skills are required to ensure the various customer needs and follow-ups are completed in a timely manner.
- Attention to detail is required to provide accurate information to the customer or while entering orders into SAP without errors in spelling and quantity.
- Proven ability to multi-task as the role, the incumbent will be required to communicate with multiple customers at any given time.
- Completion of post-secondary education in Business Administration is an asset.
Yamaha Canada Music Ltd. is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regards to race, colour, disability, religion, gender, gender expression or national origin.
We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company’s hiring process.
If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. If you are an individual with a disability and need assistance or accommodation during the application process, please kindly let us know when submitting your application.
We would like to thank all applicants however only those under serious consideration will be contacted.
Please apply with a resume.
APPLY NOW