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Yamaha Canada Music Job Opportunities

WHAT IS IT LIKE TO WORK FOR YAMAHA CANADA?

Our Toronto (Scarborough) office is a quiet and friendly place to work. We have a spacious lunchroom with an adjoining Japanese courtyard. There are ample meeting rooms, a training facility, and a music performance space. There are numerous employee events throughout the year including opportunities to interact with other departments, Canadian employees from outside Ontario, and senior management. We provide employee discounts on Yamaha gear. Yamaha offers a comprehensive, competitive compensation package including generous health and pension benefits. Yamaha Canada Music Ltd. is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, disability, religion, gender, gender expression, or national origin. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company’s hiring process. If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. If you are an individual with a disability and you need assistance or an accommodation during the application process, please kindly let us know when submitting your application.


WHO ARE WE?

Yamaha Canada Music Ltd. (YC) is the leading brand in music performance, music education, and the development of the musical product market in Canada. Established in 1969, YC has established our presence and market share with high-quality products in conjunction with our high-quality people and programs that have earned us the status as a trusted partner in music and education. We are Yamaha Canada, a wholly-owned subsidiary of Yamaha Corporation. After 50 years, we continue to drive demand for Yamaha musical instruments and home cinema products in Canada. Our team enjoys the privilege of providing emotional products and services that define and enhance people's lifestyles.




Customer Service Representative


Reports to: Manager, Customer Service


Duration: Contract, four months


Department: Customer Service


Location: Scarborough, Ontario


Number of available positions: 1


Posted: February 13th, 2023



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Summary


We are seeking a Customer Service Representative to join our team at Yamaha Canada Music Ltd. The successful incumbent will be responsible for providing efficient and courteous service to all customers across Canada by responding to inquiries, processing orders, and following up to expedite sales. This role is a contract role for 4 months which includes paid time-off and benefits.

The responsibilities of the Customer Service Representative, include but are not limited to:


  • Manage Customer Interactions: Handle a high volume of incoming calls and emails while maintaining a professional and friendly demeanour.
  • Order Processing: Efficiently process customer orders, credits, and credit claims, while ensuring accuracy and timeliness.
  • Payment Handling: Manage credit card payments and refunds to facilitate smooth transactions.
  • Issue Resolution: Address mis-shipments by proactively contacting dealers and coordinating with the warehouse to quickly resolve any issues.
  • Customer Needs Assessment: Identify and assess customers' needs, aiming to achieve the highest level of satisfaction.
  • Building Customer Relationships: Foster sustainable relationships built on trust through open and interactive communication.
  • Technical Support: Provide technical support, delivering valid and comprehensive information using the appropriate methods and tools provided.
  • Complaint Resolution: Skillfully handle customer complaints, offering suitable solutions and alternatives within defined time limits, and ensuring resolution with thorough follow-up.
  • Documentation: Maintain records of customer interactions, process customer accounts, and organize essential documents.
  • File Management: Organize and file customer orders, credits, and related documents in customer files.
  • Team Support: Act as a backup for other customer service representatives and assist with switchboard operations as needed.
  • Conflict Resolution: Handle issues in the best interests of both the customer and the company.
  • Adherence to Policies: Follow communication procedures, guidelines, and company policies to maintain consistency in service delivery.
  • Going the Extra Mile: Always strive to exceed customer expectations and engage with customers in a positive and empathetic manner.
  • Adaptability: Be ready to perform other duties as assigned to support the overall success of the team and the organization.

To be successful in this role the incumbent will possess the following:


  • 3+ years of experience in a similar environment.
  • Fluent in English both written and verbal.
  • French is nice to have but it is not required.
  • Possessing working knowledge of Musical Instruments, Home Audio, Pro Audio, and Live Sound products would be highly preferred.
  • Excellent computer skills, with Salesforce and Microsoft Office applications (Word, Excel, Outlook, MS Teams).
  • 1 year or more of experience working with an ERP system such as SAP.
  • Strong organizational skills are required to ensure the various customer needs and follow-ups are completed in a timely manner.
  • Attention to detail is required so to provide accurate information to the customer or while entering orders into SAP.
  • Proven ability to multi-task, in this role, the incumbent will be required to communicate with multiple customers at any given time via email, phone, and other in-house Business-to-Business applications.
  • Completion of post-secondary diploma or degree is preferred.

If you would like to work with an industry leader and are passionate about Customer Service, we want to hear from you!

Yamaha Canada Music Ltd. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, disability, religion, gender, gender expression or national origin.

We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company’s hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. If you are an individual with a disability and need assistance or accommodation during the application process, please kindly let us know when submitting your application.

We would like to thank all applicants however only those under sincere consideration will be contacted.

Please apply with a resume.


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Manager, Music Education Department


Reports to: Vice President of Sales and Marketing


Duration: Full-time, permanent


Department: Music Education


Location: Scarborough, Ontario


Number of available positions: 1


Posted: February 9th, 2024



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Summary


Reporting to the Vice President of Sales and Marketing, the Manager of the Music Education Department will lead the planning and execution of the department’s mission, revenue, and promotional activity plans as they align with corporate ambition and focus points. The ideal candidate will have strong empathy for our students, families, teachers, and staff, and have a demonstrable passion for promoting and realizing the benefits of music education on people and society. The ideal candidate will have prior experience managing a large music education department where they have a proven track record in developing the business through sales/enrollment management, sustainable growth, and business development, with a focus on customer experience. The successful candidate will be someone who is highly organized yet flexible. The ideal candidate will have strong empathy for our students, families, teachers, and staff and have a real passion for promoting and realizing the benefits of music education on people and society. The ideal person will be results-driven and has a proven track record of executing strategic and tactical initiatives. This person will be required to travel to up 6 weeks per year across Canada and there is potential for travel to the US and Asia.

What will the Manager, Music Education do?


  • Develop and manage the annual budget for National Education and the Yamaha Corporate Music School.
  • Create and execute monthly and quarterly reporting, manage forecasts, expenses and revenue for the fiscal year.
  • Plan and execute production, sales, and inventory of music books and learning materials to achieve revenue goals and inventory management KPIs.
  • Create an annual promotional plan in conjunction with the CX/DX Team to promote the Brand of Yamaha Music Education across Canada to drive student enrollment and retention strategies for the Markham School and to support independent schools.
  • Serve as a liaison with the independent and dealer-owned licensed Yamaha Music Schools across Canada and become the main point of contact for them for business support and development.
  • Update annual school agreements and actively seek new opportunities to expand the independent school base.
  • Work with the MI Sales and Marketing teams to promote the sales of Yamaha products for all students and families across Canada along with tie-ups with dealers and direct sales.
  • Become the subject matter expert to guide marketing and sales teams to develop programs to increase sales to the Yamaha Music School customers, general music schools and elementary and secondary school customers.
  • Lead the ongoing digital transformation initiatives to bring together the various business systems currently being used to streamline the acquisition and retention of students.
  • Work with the team to steadily improve the customer experience by having in-depth knowledge of the customer and their experiences to ensure all support functions are aligned with the vision.
  • Mentor, coach and train the National Curriculum Supervisor and Manager, Music School Markham to drive customer experience excellence, business development and goals.

To be successful in this role the incumbent will possess the following:


  • Bachelor of Music Education is required.
  • 7+ years experience as a Yamaha Music School teacher or owner is preferred.
  • 5+ years of experience creating and managing budgets is required.
  • Posses the ability to train, coach, and mentor team members. Boost employee engagement while creating a great work environment.
  • Must be highly self-motivated and capable of working independently and in a team with a proven track record of being flexible, adaptable, and resourceful to positively impact both strategic and tactical initiatives.
  • Prior experience managing a large Music School or other licensed education franchise is required.
  • Strong interpersonal skills with the ability to interact comfortably with a wide range of levels in organizations: from senior executives/owners, to support staff/parents.
  • Strong oral and written communication skills in English are required. French and/or Mandarin are nice to have.
  • Versatile in multi-tasking to plan and organize critical tasks/projects to maximize time and resources.

Yamaha Canada Music Ltd. is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, colour, disability, religion, gender, gender expression or national origin.

We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company’s hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. If you are an individual with a disability and need assistance or accommodation during the application process, please kindly let us know when submitting your application.

We would like to thank all applicants however only those under sincere consideration will be contacted.

Please apply with a resume.


APPLY NOW