JOB TITLE: Customer Service Representative (Bilingual)
STATUS: One-Year Contract
REPORTS TO: Manager- Customer Service and Parts Distribution Department
DIVISION: Operations
SUMMARY: The incumbent is responsible for providing efficient and courteous service to all customers by responding to inquiries, processing orders and following up to expedite sales.
Manage large amounts of incoming calls/emails
Process orders, credits, credit claims
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate technical support, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
File Customer Orders, credits, etc. in Customer files
Act as a back up to other customer service representatives (AV, MI and Parts)
Handle issues in the best interest of both customer and company.
Work with customer service manager to ensure proper customer service is being delivered
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Perform all other duties as assigned
REQUIREMENTS:
College or University degree or equivalent work experience.
Fluent in French and English
Working knowledge of Musical Instruments, Home Audio, Pro Audio and Live Sound products
Excellent computer skills, including SAP ERP and Microsoft Office applications
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrate a passion for excellence with respect to treating and caring for customers.
Ability to communicate clearly and professionally, both verbally and in writing.
Strong organizational, decision making, prioritizing and problem-solving skills
Solid detail orientation and communication/listening skills.
Interested parties should forward a cover letter and resume to
Yamaha Canada Music Ltd. is committed to fostering a positive work environment. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Company’s Accommodation Policy, a request for accommodation will be accepted as part of the Yamaha Canada Ltd.’s hiring process.
To avoid any delays in the recruitment process, if you require accommodation to apply or if selected to participate in an assessment process, you must provide your accommodation needs in advance. You may also be required to submit adequate documentation to Human Resources to support your request for accommodation.
JOB TITLE: Part Time Administrative Assistant
REPORTS TO: School Supervisor & Music School National Manager
DEPARTMENT: Education Department - Music School
SUMMARY: The incumbent is responsible for assisting the School Supervisor and School Manager in ensuring efficient and effective operation of the Yamaha Music School, providing a full range of customer service and administrative functions with the purpose of facilitating and enhancing the school interactions with its customers and contractors.
RESPONSIBILITIES:
Customer Service: Answering phones and responding to voicemail; responding to email inquiries; greeting customers at the front desk, responding to inquiries for information or account balances, registering students, follow-up with students, working with instructors and other administration staff to confirm schedules/ studio assignments, etc.
Sales/Marketing: Discussing course options with new prospective students, getting students to register for appropriate courses, design and production of in-house posters (as skills apply); providing information about the instrument rebate program.
Data Entry/Accounts: Entering student registration data onto computer system, entering student account adjustments accurately.
Records Maintenance & Filing: Maintaining student files and updating when changes occur.
Inventory: Assisting teachers with course materials preparation and distribution, periodic stock taking.
Physical Environment: Setting up studios as required, which includes movement of equipment. Some lifting, up to 30 lbs., may be required. Monitoring safety and hygienic conditions in the school.
Miscellaneous: Assisting with off-site promotions and concerts, flexibility of work schedule to assist with special events and high-volume times. (Holiday black-out in September/October and May/June).
REQUIREMENTS:
Exceptional customer-service experience both in person and on the phone, aimed at consistently delighting customers.
Strong written and oral communication.
Solid organizational skills, particularly working as a team.
High degree of professionalism, discretion with sensitive information and personal integrity.
Willingness and ability to work different shifts, particularly opening/closing school on both Saturday and Sunday, as well as evening shifts. Ability to work extended shifts periodically.
Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
Proven attention to detail, accuracy is imperative.
Available to work maximum of 24 hours/week on a rotating shift based on business needs, particularly during high-volume periods (Sept and October; May to June).
Fund recovery: collections experience an asset.
Fluent English required.
Other languages that reflect our customer base are an asset.
Yamaha Canada Music Ltd. is committed to fostering a positive work environment. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Company’s Accommodation Policy, a request for accommodation will be accepted as part of the Yamaha Canada Ltd.’s hiring process.
To avoid any delays in the recruitment process, if you require accommodation to apply or if selected to participate in an assessment process, you must provide your accommodation needs in advance. You may also be required to submit adequate documentation to Human Resources to support your request for accommodation.
Yamaha Canada Music Ltd. is committed to fostering a positive work environment. We will provide equitable treatment and accommodation to ensure barrier-free employment.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Company’s Accommodation Policy, a request for accommodation will be accepted as part of the Yamaha Canada Ltd.’s hiring process.
To avoid any delays in the recruitment process, if you require accommodation to apply or if selected to participate in an assessment process, you must provide your accommodation needs in advance. You may also be required to submit adequate documentation to Human Resources to support your request for accommodation.
To submit your resume, please send it (along with a cover letter) to
