Recruitment

JOB TITLE: Customer Service Representative (Bilingual)

STATUS: One-Year Contract

REPORTS TO: Manager- Customer Service and Parts Distribution Department

DIVISION: Operations

SUMMARY: The incumbent is responsible for providing efficient and courteous service to all customers by responding to inquiries, processing orders and following up to expedite sales.

  • Manage large amounts of incoming calls/emails
  • Process orders, credits, credit claims
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate technical support, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
  • File Customer Orders, credits, etc. in Customer files
  • Act as a back up to other customer service representatives (AV, MI and Parts)
  • Handle issues in the best interest of both customer and company.
  • Work with customer service manager to ensure proper customer service is being delivered
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Perform all other duties as assigned

    • REQUIREMENTS:

  • College or University degree or equivalent work experience.
  • Fluent in French and English
  • Working knowledge of Musical Instruments, Home Audio, Pro Audio and Live Sound products
  • Excellent computer skills, including SAP ERP and Microsoft Office applications
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Demonstrate a passion for excellence with respect to treating and caring for customers.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Strong organizational, decision making, prioritizing and problem-solving skills
  • Solid detail orientation and communication/listening skills.

    • Interested parties should forward a cover letter and resume to


    Yamaha Canada Music Ltd. is committed to fostering a positive work environment. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Company’s Accommodation Policy, a request for accommodation will be accepted as part of the Yamaha Canada Ltd.’s hiring process.

    To avoid any delays in the recruitment process, if you require accommodation to apply or if selected to participate in an assessment process, you must provide your accommodation needs in advance. You may also be required to submit adequate documentation to Human Resources to support your request for accommodation.





    JOB TITLE: District Manager – Combo & Music Production Department

    REPORTS TO: National Sales Manager

    DEPARTMENT: CMP Department

    LOCATION: BC

    SUMMARY: This position is responsible for executing the sales plan and supporting the marketing plan by developing and maintaining a successful and profitable dealer network, within a territory, that will meet current and future division and corporate objectives. This position is also responsible to initiate, document and manage key institutional relationships with music schools, universities, colleges, conservatories, concert halls, recording studios, festivals and other high profile institutions in the music industry.

  • Meet or exceed budgeted sales objectives within a sales territory by product by model by month
  • Establish a sales target for each dealer that will result in meeting or exceeding the territory sales objective. Work with each dealer to reach agreement on the target. Assist each dealer in developing a sales and promotion plan for our products.
  • Conduct detailed analysis of all markets in the territory, in the aggressive pursuit for new business opportunities for all product groups. Sign new dealers where appropriate
  • Strive to maintain an image of professionalism by promoting good relations with all dealers within a territory, thereby insuring long-term productivity of that territory.
  • Utilize all human resources as provided by the division in order to multiply the effectiveness of your efforts.
    1. Product Managers, Artists, Management Support
  • Assist the dealer on an on-going basis in the following business areas:
    1. Inventory control
    2. Proper selection and training of sales staff
    3. Professional sales techniques and strategies
    4. Merchandising and display
    5. Advertising and Promotion
    6. Understanding Yamaha’s contractual dealer agreement
    7. Credit: Advise dealer of available financing programs. Advise Credit Department of any unforeseen problems.
  • Document all important activities using division tools, within a territory to insure that all information vital to the successful operation of the division is reported to the proper department.
    1. Travel expenses – file expense report using division systems, on a weekly basis
    2. Dealer visits and phone calls in lieu of visits - on a weekly basis using call planning and reporting tools provided
    3. Competitive information - as needed and on a monthly basis
  • Support the integrity of Yamaha’s dealer agreement
    1. Review all dealer documents with dealer
    2. Document dealer violations as per policy
  • Implement an organized plan for visits and phone calls to dealer network and key institutions to provide the proper amount of support based on sound business judgment to achieve the sales objective.
  • Actively network with related institutions to create business opportunities within the territory and log any such contact and report on potential business
  • Maintain the confidentiality of Yamaha’s business systems and documents.
  • Assist the division in achieving the proper inventory balance.
  • Maximize all business relationships (both internal and external) for efficiency and collaboration.
  • Requirements
    1. 5+ years music retail experience in management, purchasing, and sales required.
    2. Knowledge of musical instruments to be represented required.
    3. Music or Business Degree preferred, but not required
    4. Excellent English/French communication skills both written and verbal required.
    5. Must have strong sales knowledge & selling tactics.
    6. Must have thorough knowledge of marketing product in a music retail environment.
    7. Must be proficient in Word, Excel, and PowerPoint.
    8. Experience with ERP and CRM tools
    9. Ability to travel actively within the territory (>75%) and occasionally to the US
    10. Reliable vehicle, insurable for rental vehicles when required
    11. Able to accommodate some evening and weekend work hours to accommodate efficient travel in the territory and for trade shows and festivals
    12. Able to work at a computer for an extended period, stand for long periods, and lift 50lbs.

    Yamaha Canada Music Ltd. is committed to fostering a positive work environment. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Company’s Accommodation Policy, a request for accommodation will be accepted as part of the Yamaha Canada Ltd.’s hiring process.

    To avoid any delays in the recruitment process, if you require accommodation to apply or if selected to participate in an assessment process, you must provide your accommodation needs in advance. You may also be required to submit adequate documentation to Human Resources to support your request for accommodation.


    Interested parties should forward a cover letter and resume to jobs@yamaha.ca. Submission deadline is November 23rd, 2018.

    Yamaha Canada Music Ltd. is committed to fostering a positive work environment. We will provide equitable treatment and accommodation to ensure barrier-free employment.

    In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Company’s Accommodation Policy, a request for accommodation will be accepted as part of the Yamaha Canada Ltd.’s hiring process.

    To avoid any delays in the recruitment process, if you require accommodation to apply or if selected to participate in an assessment process, you must provide your accommodation needs in advance. You may also be required to submit adequate documentation to Human Resources to support your request for accommodation.

    To submit your resume, please send it (along with a cover letter) to




    JOB TITLE:Part Time Administrative Assistant

    REPORTS TO: School Supervisor & Music School National Manager

    DEPARTMENT: Education Department - Music School

    SUMMARY: The incumbent is responsible for assisting the School Supervisor and School Manager in ensuring efficient and effective operation of the Yamaha Music School, providing a full range of customer service and administrative functions with the purpose of facilitating and enhancing the school interactions with its customers and contractors.

    RESPONSIBILITIES:

  • Customer Service: Answering phones and responding to voicemail; responding to email inquiries; greeting customers at the front desk, responding to inquiries for information or account balances, registering students, follow-up with students, working with instructors and other administration staff to confirm schedules/ studio assignments, etc.
  • Sales/Marketing: Discussing course options with new prospective students, getting students to register for appropriate courses, design and production of in-house posters (as skills apply); providing information about the instrument rebate program.
  • Data Entry/Accounts: Entering student registration data onto computer system, entering student account adjustments accurately.
  • Records Maintenance & Filing: Maintaining student files and updating when changes occur.
  • Inventory: Assisting teachers with course materials preparation and distribution, periodic stock taking.
  • Physical Environment: Setting up studios as required, which includes movement of equipment. Some lifting, up to 30 lbs., may be required. Monitoring safety and hygienic conditions in the school.
  • Miscellaneous: Assisting with off-site promotions and concerts, flexibility of work schedule to assist with special events and high-volume times. (Holiday black-out in September/October and May/June).

    • REQUIREMENTS:

  • Exceptional customer-service experience both in person and on the phone, aimed at consistently delighting customers.
  • Strong written and oral communication.
  • Solid organizational skills, particularly working as a team.
  • High degree of professionalism, discretion with sensitive information and personal integrity.
  • Willingness and ability to work different shifts, particularly opening/closing school on both Saturday and Sunday, as well as evening shifts. Ability to work extended shifts periodically.
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
  • Proven attention to detail, accuracy is imperative.
  • Available to work maximum of 24 hours/week on a rotating shift based on business needs, particularly during high-volume periods (Sept and October; May to June).
  • Fund recovery: collections experience an asset.
  • Fluent English required.
  • Other languages that reflect our customer base are an asset.

    • Yamaha Canada Music Ltd. is committed to fostering a positive work environment. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Company’s Accommodation Policy, a request for accommodation will be accepted as part of the Yamaha Canada Ltd.’s hiring process.

    To avoid any delays in the recruitment process, if you require accommodation to apply or if selected to participate in an assessment process, you must provide your accommodation needs in advance. You may also be required to submit adequate documentation to Human Resources to support your request for accommodation.


    Yamaha Canada Music Ltd. is committed to fostering a positive work environment. We will provide equitable treatment and accommodation to ensure barrier-free employment.

    In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Company’s Accommodation Policy, a request for accommodation will be accepted as part of the Yamaha Canada Ltd.’s hiring process.

    To avoid any delays in the recruitment process, if you require accommodation to apply or if selected to participate in an assessment process, you must provide your accommodation needs in advance. You may also be required to submit adequate documentation to Human Resources to support your request for accommodation.

    To submit your resume, please send it (along with a cover letter) to