Recruitment
Yamaha Canada Music Job Opportunities
WHAT IS IT LIKE TO WORK FOR YAMAHA CANADA?
Our Toronto (Scarborough) office is a quiet and friendly place to work. We have a spacious lunchroom with an adjoining Japanese courtyard. There are ample meeting rooms, a training facility, and a music performance space. There are numerous employee events throughout the year including opportunities to interact with other departments, Canadian employees from outside Ontario, and senior management. We provide employee discounts on Yamaha gear. Yamaha offers a comprehensive, competitive compensation package including generous health and pension benefits. Yamaha Canada Music Ltd. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, disability, religion, gender, gender expression, or national origin. We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company’s hiring process. If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. If you are an individual with a disability and you need assistance or an accommodation during the application process, please kindly let us know when submitting your application.
WHO ARE WE?
Yamaha Canada Music Ltd. (YC) is the leading brand in music performance, music education, and the development of the musical product's market in Canada. Established in 1969, YC has established our presence and market share with high-quality products in conjunction with our high-quality people and programs that have earned us the status as a trusted partner in music and education. We are Yamaha Canada, a wholly-owned subsidiary of Yamaha Corporation. After 50 years, we continue to drive demand for Yamaha musical instruments and home cinema products in Canada. Our team enjoys the privilege of providing emotional products and services that define and enhance people's lifestyles.
Summary
We are seeking a Guitar Product Technical Specialist, who will provide Yamaha dealers, dealer staff and end users with detailed product knowledge and technical support for Yamaha guitar products, including Line 6 and Ampeg. The Guitar Product Technical Specialist will be expected to provide after sales support and participate in product training and demonstrations on-line or in the field. The incumbent will support the Product Marketing Managers with the creation and execution of training materials, the distribution and placement of in-store POP.
If you consider yourself a guitar specialist and want to work with a prominent brand in the music industry and have an entrepreneurial spirit, then this role is for you.
The responsibilities of the Guitar Product Technical Specialist include but are not limited to:
- Provide pre- and post-sales technical support for end users on Yamaha guitar products that are received via telephone, email, or Yamaha’s customer support portal.
- Work as a liaison with our dealers to answer product related questions from sales and end users.
- Drive sales growth in all guitar categories, by working closely with District Managers and Product Marketing Managers.
- Become a “Product Expert” by continuously learning our products and adding to your knowledge base.
- Support sales team with any new features or updates on Yamaha guitar products, so they are informed and up to date on what is current.
- Work with the Product Marketing Managers to develop training assets and provide in-the-field-training with product demonstrations covering points including:
- a. Features, benefits, and key selling points of the product
- b. Competitive comparisons
- c. Demonstrating & Troubleshooting
- d. Yamaha associated apps & computer integration where applicable to guitar products
- e. Installation of firmware updates
- Participate in a variety of promotional activities by providing product knowledge and demonstrations for dealers and end users (i.e., in-store demos and dealer events, festivals, trade shows, etc.).
- Manage the distribution of related in-store POP and staff mailers and fulfil various consumer promotions as directed by Product Marketing Managers.
- Work with Product Marketing Managers and Technological Marketing Manager to create digital content for marketing and support.
- Act as a brand ambassador and maintain the corporate image with Yamaha business affiliates and customers, while upholding the company’s vision and professional profile.
- Assist with the gathering and communication of competitive intelligence by identifying line gaps and market research and analysis.
To be successful in this role the incumbent will posses the following:
- Proficiency and knowledge in Guitars (electric & acoustic & bass) as well as related accessories are preferred.
- Enthusiastic about guitar technology and digital modeling, Line 6 product knowledge an asset.
- In-depth knowledge of guitar amplifiers and effects plus pedalboard is desirable.
- Strong communication skills and the ability to communicate product knowledge to people of all musical abilities.
- Inquisitive, consistently looks for answers and ways to improve user and dealer experience.
- Excellent verbal and written communication in English is required.
- Bilingual English and French is an asset.
- Strong organizational skills with a high attention to detail.
- Motivated self-starter with a high level of drive and determination.
- Ability to work independently and posses an entrepreneurial spirit.
- Strong interpersonal skills that is customer focused.
- Willingness to appear on-camera for marketing/support materials.
- Valid driver’s license and access to a vehicle required.
- Valid Canadian Passport required.
- Able to work evenings and weekends as required.
- Some physical lifting may be required up to 50 lbs. – carrying products to dealer locations and setting up at events.
- The position will require you to travel up to 50% of the time.
- Ability to travel internationally on occasion (i.e., NAMM Show Los Angeles, International meetings in Japan).
- Tech savvy, proficiency using Windows and/or Mac platforms.
- Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Teams, etc.).
- Experience with Salesforce or other CRM software an asset.
Apply with a cover letter and resume. We would like to thank all applicants however only those under serious consideration will be contacted.
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