Administrative Assistant, Music School

Reports to: Music School Supervisor

Duration: Full-Time

Department: Music Education

Location: Markham, Ontario

Number of available positions: 1

Posted: September 16th, 2022

Summary

The incumbent is responsible for assisting the School Supervisor in ensuring efficient and effective operation of the Yamaha Music School and assisting and supporting the National Music Education Program.

The responsibilities of the Administrative Assistant include but are not limited to:

• Customer Service: Answering phones and responding to voicemail; responding to email inquiries; greeting customers at the front desk, responding to inquiries for information or account balances, registering students, follow-up with students, working with instructors and other administration staff to confirm schedules/ studio assignments, etc.
• Sales/Marketing: discussing course options with new prospective students, getting students to register for appropriate courses, cross-selling other programs and up-selling our instruments; design and production of in-house posters (as skills apply); educating the public to promote the instrument rebate program.
• Data Entry/Accounts: entering student registration data onto computer system, entering student account adjustments accurately; adjusting for students terminating their lessons.
• Records Maintenance & Filing: maintaining student files and updating when changes occur.
• Inventory: assisting teachers with course materials preparation and distribution, periodic stock taking.
• Physical Plant: setting up studios as required, which includes moving pianos and setting up tables. Some lifting, up to 30 lbs., may be required. Monitoring safety and hygienic conditions in the school.
• Miscellaneous: assisting with off-site promotions and concerts, flexibility of work schedule to assist with special events and high-volume times. (Holiday black-out in September/October and May/June).

To be successful in this role the incumbent will posses the following:

• Exceptional customer-service experience both in person and on the phone, aimed at consistently delighting customers.
• Strong written and oral communication in English.
• Solid organizational skills, particularly working as a team.
• High degree of professionalism, discretion with sensitive information and personal integrity.
• Willingness and ability to work different shifts, particularly opening/closing school on Saturday and Sunday, as well as evening shifts. Ability to work extended shifts periodically.
• Willingness to work at head office to cover vacation or assist with administrative duties.
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Previous experience using CRM (Salesforce) is an asset.
• Proven attention to detail, accuracy is vital.
• Fund recovery: Collections experience an asset.
• Fluent in Mandarin is required.

Yamaha Canada Music Ltd. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regards to race, color, disability, religion, gender, gender expression or national origin.

We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company’s hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. If you are an individual with a disability and you need assistance or an accommodation during the application process, please kindly let us know when submitting your application.

We would like to thank all applicants however only those under sincere consideration will be contacted.

Please apply with a resume.