Administrative Assistant, Music School

Reports to: Music School Supervisor

Duration: Part-Time, on-going

Department: Music Education

Location: Markham, Ontario

Number of available positions: 1

Posted: January 31st, 2023

Summary

The incumbent is responsible for assisting the School Supervisor and School Manager in ensuring efficient and effective operation of the Yamaha Music School by providing a full range of customer service. The successful candidate will also be expected to perform administrative functions with the purpose of facilitating and enhancing the school interactions with its customers and contractors.

The responsibilities of the Administrative Assistant include but are not limited to:

• Customer Service: Answering phones; responding to voicemail or email inquiries regarding enrolment or account balances; greeting customers at the front desk, registering students, collaborating with instructors and other administration staff to confirm schedules/ studio assignments, etc.
• Sales/Marketing: discussing course options with prospective students, advising, and assisting students with registration for appropriate courses, designing and producing in-house posters (as skills apply); providing information about the instrument rebate program.
• Data Entry/Accounts: entering student registration data into computer system, entering student account adjustments accurately.
• Records Maintenance & Filing: maintaining student files and updating as required.
• Inventory: assisting teachers with course materials preparation and distribution, periodic stock taking.
• Physical Environment: setting up studios as needed - which includes movement of equipment. Periodic lifting, up to 30 lbs., may be required at times. Monitoring safety and hygienic conditions in the school.
• Miscellaneous: assisting with off-site promotions and concerts, flexibility of work schedule to assist with special events and high-volume times. (Holiday black-out in September/October and May/June).

To be successful in this role the incumbent will possess the following:

• Experience providing customer-service both in person and on the phone, aimed at consistently delighting customers.
• Excellent communication skills in English are required both written and oral.
• Able to prioritize and organize tasks, particularly working as a team.
• High degree of professionalism, discretion with sensitive information and personal integrity is required.
• Willingness and ability to work different shifts, particularly opening/closing school on both Saturday and Sunday, as well as evening shifts. Ability to work extended shifts periodically.
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience using CRM such as Salesforce is a definite asset.
• Proven attention to detail.
• Available to work maximum of 20 hours/week on a rotating shift based on business needs, particularly during high-volume periods (Sept and October; May to June).
• Fund recovery: Collections experience an asset.
• Willingness to travel between the school (located in Markham) and the head office (located in Scarborough) is a definite asset.
• Other languages that reflect our customer base is an asset (i.e., Mandarin, Cantonese, Persian, Korean).

Yamaha Canada Music Ltd. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regards to race, color, disability, religion, gender, gender expression or national origin.

We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company’s hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. If you are an individual with a disability and you need assistance or an accommodation during the application process, please kindly let us know when submitting your application.

We would like to thank all applicants however only those under sincere consideration will be contacted.

Please apply with a resume.

Senior Finance Associate

Reports to: Manager, Accounting and General Manager, Finance

Duration: Full-Time, Permanent

Department: Finance

Location: Scarborough, Ontario

Posted: February 10th, 2023

Summary

The successful candidate will be responsible for providing direct assistance to both the Manager, Accounting and the General Manager, Finance with a variety of finance and accounting tasks, initiatives, and projects. In addition, the incumbent will also have a focus on working directly within and leading the Credit Department, as well as managing company wide compliance. The ideal candidate will also be results oriented and have a bias for action, including a high degree of initiative and self-motivation in understanding business needs.

The responsibilities of the Senior Finance Associate include but are not limited to:

• Lead the Credit Department by overseeing/approving order releases, credit limit management, collection policies, process design/management, complex collection issues, etc.
• Execute several aspects of Credit Department administration as assigned, including managing, and reconciling of national retailers, administration of PPSA and other security agreements, along with applying cash payments on accounts (as assigned).
• Provide secondary backup for Credit Department as required.
• Lead company compliance and internal control initiative, which includes policy review/design, executing of various compliance initiatives and exercises, etc.
• Work with multiple departments and different levels of stakeholders to complete policy review/design that requires regular investigation, collaboration, and communication as it relates to compliance.
• Provide high level assistance to Manager, Accounting, and General Manager, Finance as assigned with a focus on month end/quarter end, reporting, special projects, process streamlining, and helping to execute departmental initiatives and projects.
• Provide backup to various other accounting department staff as assigned.

To be successful in this role the incumbent will possess the following:

• Must be a certified CPA and in good standing or in the final stages of obtaining a CPA designation (within 18 months).
• 5+ years experience in a progressive accounting role is preferred.
• SAP experience is required or comparable ERP experience.
• Excellent organizational, communication, prioritizing, and problem solving/negotiating skills is desired.
• Strong computer skills, including the Microsoft suite of products, with advanced MS Excel skills is required.
• Prior experience in Credit and Collections is preferred.
• Prior experience working at the senior level of a Finance team is an asset.
• Prior experience in compliance/policy is an asset.

If you would like to work with an industry leader and are passionate about Customer Service, we want to hear from you!

Yamaha Canada Music Ltd. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regards to race, color, disability, religion, gender, gender expression or national origin.

We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company’s hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. If you are an individual with a disability and you need assistance or accommodation during the application process, please kindly let us know when submitting your application.

We would like to thank all applicants however only those under sincere consideration will be contacted.

Please apply with a resume.

Customer Service Representative

Duration: Contract, 12 months

Location: Scarborough, Ontario

Posted: March 15th, 2023

Summary

We are seeking a customer service representative to join our team at Yamaha Canada Music Ltd. The successful incumbent will be responsible for providing efficient and courteous service to all customers across Canada by responding to inquiries, processing orders, and following up to expedite sales. This role is a contract role for 12 months which includes paid time-off and benefits.

The responsibilities of the Customer Service Representative include but are not limited to:

• Responding to incoming calls and emails from customers across Canada and recommend products based on their needs.
• Processing orders, credits, credit claims, and returns in line with company policies and procedures.
• Identifying and assess customers' needs to achieve customer satisfaction.
• Building rapport with customers through open and interactive communication in managing their accounts.
• Researching customer concerns and provide accurate technical support and valid and complete information by using the right methods/tools.
• Managing customer complaints by providing appropriate solutions and alternatives within the time limits and follow up with the customer to ensure resolution is achieved.
• Updating records of customer interactions, process customer accounts, and file documents in real-time to ensure the information is available for future reference.
• Maintaining customer files by filing customer orders, credits, etc. in line with the company policy to ensure information is always current.
• Acting as a backup to other customer service representatives (AV, MI, and Parts).
• Resolving customer issues in the best interest of both the customer and the company and/or work with other team members to resolve the issue as required. Escalate to the supervisor or manager as required.
• Working with the customer service supervisor and manager to ensure customer service is being delivered in line with company standards.

To be successful in this role the incumbent will possess the following:

• 3+ years of experience in a similar environment.
• Fluent in English both written and verbal.
• French is nice to have but it is not required.
• Possess a working knowledge of Musical Instruments, Home Audio, Pro Audio, and Live Sound products would be highly preferred.
• Excellent computer skills, with Salesforce and Microsoft Office applications (Word, Excel, Outlook, MS Teams).
• 1 year or more of experience working with an ERP system such as SAP.
• Strong organizational skills are required to ensure the various customer needs and follow-up are completed in a timely manner.
• Attention to detail is required so to provide the accurate information to the customer or while entering orders into SAP without error in spelling and quantity.
• Proven ability to multi-task as the role, the incumbent will be required to communicate with multiple customers at any given time.
• Completion of post-secondary education in Business Administration is an asset.

If you would like to work with an industry leader and are passionate about Customer Service, we want to hear from you!

Yamaha Canada Music Ltd. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regards to race, color, disability, religion, gender, gender expression or national origin.

We will provide equitable treatment and accommodation to ensure barrier-free employment. In accordance with the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of the company’s hiring process.

If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. If you are an individual with a disability and you need assistance or accommodation during the application process, please kindly let us know when submitting your application.

We would like to thank all applicants however only those under sincere consideration will be contacted.

Please apply with a resume.