[TW Series] The earphones are still connected to the smartphone when placed in the charging case.
Last Update: 25-8-2020
If the battery of the charging case runs out, the earphones will not power off and will remain connected to the smartphone.
If the battery of the charging case is enough but the connection does not disconnect automatically, the earphones may not be seated correctly in the charging case. Please check if the earphones are properly stored inside the compartment of the charging case (make sure the earphones are fully inserted into the charging case).
Keywords for this question
Headphone, earphone, TW-E7A, TW-E5A, TW-E3A
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