Privacy Policy

Yamaha’s Commitment

Yamaha Canada Music Ltd. (“Yamaha”) respects your right to protect identifiable information about you (“Personal Information”). Yamaha is taking steps to ensure that the Personal Information you provide to us is protected. The purpose of this Privacy Policy is to inform you about why we collect and how we use Personal Information, and to provide you with contact information should you have any questions or concerns about Yamaha’s privacy practices.

What Personal Information does Yamaha Collect?

Yamaha recognizes that you may have provided, and may continue to provide us with Personal Information. Personal Information that Yamaha collects includes information such as your name, home address, telephone number, e-mail address, and financial information (such as credit card information, and credit history). From time to time, Yamaha may also collect information about your purchase patterns, personal preferences and your demographics (such as your age or gender).

You may have provided Yamaha with your Personal Information while visiting our web site, when completing warranty registration applications, while enrolling in a music class, or while submitting an application to become an authorized Yamaha dealer.

How does Yamaha Use Personal Information?

Yamaha may use your Personal Information for the following purposes:

  • Completing purchase and service transactions with you;
  • Responding to your requests for information regarding Yamaha products, services and pricing information;
  • Providing you with information about programs and classes offered through the Yamaha Music Education System and administering these classes and programs;
  • Providing you with information regarding the Yamaha Music Camp, and the management and administration of the Yamaha Music Camp.
  • Administration of our product and service warranty programs;
  • Improving our products and services by better understanding your musical needs; and
  • To advise you of products or services that may be of interest to you.

Disclosure of Your Personal Information

Yamaha does not sell or trade your Personal Information.

When you provide Yamaha with personal information, Yamaha may share that information with our dealer network and affiliates to: (i) deliver products and services that you have acquired; (ii) communicate with you regarding products and services that may be of interest to you; (iii) offer you customer programs; and (iv) perform anonymous analyses. Yamaha may also provide its third party service providers with access to your Personal Information . These services providers may include: marketing organizations, who may provide you with marketing and promotional communications; internet service providers who administer our web page and provide internet services; and consumer research companies that assist Yamaha with understanding consumer interests by conducting surveys. Yamaha will only share your Personal Information to the extent required for the performance of such services. Yamaha will take steps to ensure that our service providers treat Personal Information in a way that is consistent with the terms of this Privacy Policy.

Yamaha may disclose your Personal Information as permitted or required by law, in conjunction with a government inquiry, law enforcement activities or in litigation or dispute resolution. In addition, if a Yamaha service provider is located outside of Canada, your personal information may be collected, processed and stored in a country where the laws are different from those in Canada, and where local law enforcement or the local government (e.g. the U.S. government) may be able to obtain disclosure of your personal information under the local laws.

In the event of a sale of all or substantially all of the assets of the Yamaha, Yamaha may transfer Personal Information in its control to a third party purchaser agreeing to use Personal Information for the same reasons identified in this Privacy Policy.

Finally, our website, ca.yamaha.com, does contain links to sites outside of and not controlled by Yamaha such as those belonging to authorized dealers, social media, video hosting, or independent product review sites. Yamaha is not responsible for these sites, their omissions or for the policies or content of the websites. We recommend that you read the privacy policies of these sites before making a decision to provide your personal information to the site operators.

Your Consent

By choosing to provide Yamaha with your Personal Information you are consenting to its use in accordance with the principles outlined in this Privacy Policy and as outlined at the time you are asked to provide any Personal Information. If you do not agree with these terms, you are requested not to provide Yamaha with your Personal Information or to contact Yamaha in order to implement choices you may have. For example, you way withdraw from receiving communications from Yamaha or from having your Personal Information used for market research purposes. Unfortunately, certain services can only be offered if you provide Personal Information to Yamaha, therefore if you choose not to provide us with required Personal Information Yamaha may not be able to offer you those services.

All marketing communications Yamaha sends to you will provide you with contact information to withdraw your consent should you decide that you no longer wish to receive such marketing communications and promotional materials.

Withdrawing Your Consent

If you prefer that we do not use or disclose your Personal Information for any or all of the purposes outlined, including marketing purposes or consumer research, you may let us know at the time of collection, or at any time by calling Yamaha’s Privacy Officer at (416) 298-1311 or by visiting our web site at www.yamaha.ca/privacy policy. Please note that if you do not consent to Yamaha’s use and disclosure of your Personal Information, this may affect our ability to provide you with particular products and services.

Does Yamaha use Cookies?

A “cookie” is a small bit of text used by a browser to store information. When you visit a site that uses cookies, the Web server will request permission to pass a cookie to your browser. If accepted, it will occupy only a few bytes on your hard drive and can improve your Web surfing experience. Yamaha uses cookies to track customer visits through our site. This information enables us to save you time when returning to the site by saving your password so you don't have to re-enter it each time you visit. Cookies cannot profile your system or collect information from your hard drive. And although you may receive cookies from many different sites, each cookie can only be read by the Web server that originally issued it. Most browsers are initially set up to accept cookies, but you can set your browsers to refuse cookies.

Accessing Your Personal Information

You can access and review your Personal Information held by Yamaha and make corrections to it. Please call our Privacy Officer at (416) 298-1311 or by visiting our web site at www.yamaha.ca/privacy policy. Yamaha reserves the right not to change any Personal Information but will append any alternative text the individual concerned believes appropriate.

Yamaha will endeavour to provide the information you require within a reasonable time and no later than 30 days following the request.

Retention of Your Personal Information

Yamaha will only keep your Personal Information for as long as it is required for internal business purposes and in order to satisfy various accounting and legal requirements. When we no longer require your Personal Information, we will take steps to ensure that is destroyed, or that your personally identifiable information is removed.

Contacting Yamaha About Your Personal Information

If you wish to withdraw or change your consent to Yamaha’s use and disclosure of your Personal Information, or if you would like to contact us with a question or complaint regarding our use or disclosure of your Personal Information, please contact our Privacy Officer at (416) 298-1311 or by visiting our web site at ca.yamaha.com .